We want you to shop with complete confidence. That is why every product we sell is covered by our very generous 90 Day Change-of-Mind Returns Policy and 5 Year Money-Back Guarantee of Satisfaction.
90 Day Change-of-Mind Return Policy
If you change your mind about purchasing an item for any reason whatsoever, you may return the item within 90 days from the date you receive the item, for a full refund, a replacement or an exchange*.
5 Year Money-Back Guarantee of Satisfaction
In addition to our Change-Of-Mind Return Policy, if you receive a product that is defective or incomplete in any way, or the product becomes defective through normal, intended use and through no fault of your own, you may return the product free for a full refund, a replacement or an exchange* within 5 years of the date you receive the product from us.
Our guarantee is one of the strongest in the business. Compare it with other mail order and e-commerce companies, or any company for that matter!
* Please note that if you are seeking a refund, the initial postage, shipping and insurance costs (henceforth referred to as "Postage Costs") for sending the item(s) to you, as well as the postage to return it to us (if required), will not be refunded. (Note that if the item is defective, at our discretion we may not require for you to return the item(s)). Nevertheless, you will get a full refund for the value of the items returned. Similarly, if the item(s) are being replaced or exchanged, we will not reimburse you for Postage Costs for sending the item(s) initially to you or for you to return the item(s) to us (if required), but you will not need to pay any postage for the shipping of the new replacement item(s) to you.
How to return your item(s)
Included in your order parcel(s) will be an Order Summary Form, which also has an Exchanges and Refunds Form at the bottom. Please complete the Exchanges and Refunds Form and follow its instructions with regards to returning the item(s) by post. Note that if you wish to return an item because you believe it is defective or incomplete, please first contact us at the Windsor Mail Customer Services Department before returning the item.
Our Returns and Warranty Policy is compliant with the Australian Consumer Guarantees. Nothing in this policy contravenes the application of that body of legislation.